Quality Policy We
have established this quality policy to be consistent with the purpose and
context of our organization. It provides a framework for the setting and review
of objectives in addition to our commitment to satisfy applicable customers’,
regulatory and legislative requirements as well as our commitment to continually
improve our management system.
Customer
focus: As an organization we have made a commitment to understand our current
and future customers’ needs; meet their requirements and strive to exceed their
expectations.
Leadership:
Our Top Management have committed to creating and maintaining a working environment
in which people become fully involved in achieving our objectives.
Engagement
of people: As an organization we recognise that people are the essence of any
good business and that their full involvement enables their abilities to be
used for our benefit.
Process
approach: As an organization we understand that a desired result is achieved
more efficiently when activities and related resources are managed as a process
or series of interconnected processes.
Improvement:
We have committed to achieving continual improvement across all aspects of our
quality management system; it is one of our main annual objectives.
Evidence-based
decision making: As an organization we have committed to only make decisions
relating to our QMS following an analysis of relevant data and information.
Relationship
management: Alpha Fire Engineering Ltd recognises that an organization and the
relationship it has with its external providers are interdependent and a
mutually beneficial relationship enhances the ability of both to create value.
Our
policy is also to meet the requirements of other interested parties and in
meeting our social, environmental, charitable, regulatory and legislative
responsibilities.
We
have produced quality objectives which relate to this policy and they can be
found in document R03 Quality Objectives.
This
policy is available/communicated to all interested parties as well as being
made available to the wider community through publication on our Company
Noticeboard.